TERMS OF BUSINESS
Welcome to the NIAROSA.SI website
The online store is open 24 hours a day and 7 days a week.
The general conditions of operation of the NiaRosa.si online store are drawn up in accordance with the Act on Consumer Protection (Official Gazette of the RS, No. 130/22, ZVPot-1), the Act on Electronic Transactions on the Market (ZEPT), the Act on Out-of-Court Settlement of Consumer Disputes ( ZIsRPS) and the Personal Data Protection Act (ZVOP-2) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in the processing of personal data and on the free flow of such data and on the repeal of Directive 95/ 46/EC (General Data Protection Regulation).
You can read the Consumer Protection Act (ZVPot-1) at the following link: http://pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7054
You can read the Act on Electronic Transactions on the Market (ZEPT) at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO4600
You can read the Act on out-of-court settlement of consumer disputes (ZIsRPS) at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO6843
You can read the Personal Data Protection Act (ZVOP-2) at the following link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7959
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free flow of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) can be read here : https://eur-lex.europa.eu/legal-content/SL/TXT/?uri=CELEX%3A32016R0679
NiaRosa.si is an online store managed by the company ARBOS d.o.o., hereinafter referred to as “the seller”.
Seller Information:
Company name: ARBOS d.o.o.
Long name of the company: ARBOS Trgovina in prodesrištvo d.o.o.
Address: BATUJE 1F
Post code. and post office: 5262 ČRNIČE
Country Slovenia
Tax number: SI46328289
Taxpayer: YES
Registration number: 6430970000
Date of registration of the company: 30/08/2013 (District Court Nova Gorica, Registry of entity registration: 2013/34843)
Transaction account: SI56 0475 1000 2189 777 (Nova KBM d.d.), SI56 3300 0001 0938 972 (Addiko Bank d.d.)
The website is in Slovenian, English and Italian.
We advise you to carefully read the Terms of Business listed below before using the online store. By using the website, you indicate your agreement with the stated conditions. If you do not agree with the terms, please do not use the website.
The contract between the seller and the buyer is concluded the moment the seller confirms the order (the buyer receives an e-mail about the status “Order Confirmation”). From this moment on, the prices of the ordered products and the conditions set out in the Terms and Conditions are fixed and apply to both the seller and the buyer.
1. PRICES
All prices in the NiaRosa.si online store are listed in euros (€) and include value added tax (VAT). The company ARBOS d.o.o. is a VAT payer.
For products with a reduced price, the previous price and the reduced price are marked. The previous price is considered to be the lowest price that the seller used in the last 30 days before applying the reduced price.
Prices are not adjusted based on automated decision making.
2. PURCHASE PROCEDURE
The customer can order the desired goods via the niarosa.si online store.
Before starting the purchase, the online store visitor has the option of registering or making the purchase as a guest.
Upon registration in the NiaRosa.si system, the visitor obtains a username and password. By registering, the visitor becomes a User.
Shopping cart steps:
Step 1: The customer selects the desired items and adds them to the shopping cart. He then proceeds to the checkout, where he enters the delivery information. Before placing an order, he must click to confirm that he is familiar with the Terms and Conditions. Otherwise, the order cannot be placed.
Step 2: After submitting the order, the customer receives a notification by e-mail that the order has been accepted.
Step 3: If the buyer does not cancel the order in time, the order goes into further processing when the seller reviews the order, packs it and completes the order. Upon completion of the order, the seller informs the buyer by e-mail about the status of the order (“Completed order”) and the expected delivery date.
3. METHOD OF PAYMENT
CASH ON DELIVERY
Upon delivery of the goods, the buyer pays a ransom in the amount of the order amount.
CASH IN ADVANCE
The buyer settles the payment to the transaction account of the seller. The buyer receives instructions with the transfer information in an email when the order is placed.
The data that the buyer must enter when paying via TRR are:
Recipient’s name: ARBOS d.o.o.
Address: Batuje 1F, 5262 Črniče
TRR: SI56 0475 1000 2189 777 (Nova KBM d.d.)
Purpose of payment: Payment of order no. ___ (write your order number)
Total: The amount of the order
Reference: SI00 + no. orders (last 4 digits)
PAYMENT BY CREDIT CARD
The buyer makes the payment with a credit card via the online payment interface. There are no additional costs when paying online with a card. Payment by credit or debit card is possible. If the buyer chooses to pay by card when placing the order, he should pay attention to the data entry. The buyer should follow all the steps to complete the payment. After clicking on the “Submit order” button, a pop-up window of the payment system opens, where you need to enter your card details.
What information will the buyer need to enter?
• Card number (16-digit number on the front of the card, numbers only)
• CVV code (last 3 numbers on the back)
• Card validity (month and year)
PAYMENT THROUGH THE PAYPAL PAYMENT SYSTEM
The buyer can also settle the purchase using the PayPal payment system (more information at www.paypal.com). After entering all the data to complete the order and clicking on the “Submit order” button, the buyer will be redirected to the pop-up window of the PayPal payment system, where the buyer enters the data for logging into the PayPal system and clicks “confirm” to pay for the order.
4. MODIFICATION OF THE ORDER BY THE BUYER
Corrections and additions to the order are only possible if the buyer notifies the seller in time via e-mail to the address info@niarosa.si that he wishes to change the order. The time that elapses from the submission of the order to the moment when the order is completed is considered timely. When the order is completed, the buyer receives a notification via e-mail.
5. CANCELLATION OF ORDER
The buyer has the option to cancel the order even before it has been processed, if he informs the seller about the cancellation in time by e-mail to the address info@niarosa.si. In the e-mail, the buyer should provide the following information:
• In the subject of the message: Order cancellation
• In the content of the message: a) order number b) buyer’s name and surname c) buyer’s address
The time that elapses from the submission of the order to the moment when the order is completed is considered timely. If the order is successfully cancelled, the buyer receives a notification from the seller via e-mail.
6. POSTAGE COSTS
The buyer is obliged to pay the costs of sending the order, except in the following cases:
• when ordering individual items that, in addition to the description, have the note “postage included in the price” or “free delivery”,
• in case of personal collection at the company headquarters,
• in the event that it was previously agreed otherwise between the buyer and the seller.
7. ORDER PROCESSING
If the ordered goods are in stock, the seller will deliver the same day or within a few working days, he packs the goods appropriately and sends them to the customer. In addition to the goods, the buyer also receives an invoice in the package. In exceptional cases, when the goods cannot be delivered within the prescribed period, the buyer will be informed about this by e-mail. The seller must fulfill his obligations to the buyer no later than 30 days after the conclusion of the contract.
8. ORDER DELIVERY
Delivery is made via Pošta Slovenije or GLS courier service. Delivery applies to the territory of Slovenia.
The seller packs the ordered goods together with the invoice in perfect condition and in the agreed quantity. The seller sends the goods within a certain time period by courier service to the address specified by the buyer. The buyer receives the tracking number of the shipment from the courier service to an email address or via SMS.
9. PERSONAL COLLECTION
Personal collection of ordered goods is possible at the company headquarters (Batuje 1f, 5262 Črniče), but only with prior payment of the order. In this case, postage is not required. If the buyer decides to collect the goods in person, he is responsible for organizing the collection of the goods. When the order is ready for pickup, the buyer will be notified by email. Upon personal collection, the buyer signs the delivery note and thereby confirms that he has received the goods in perfect condition and in the agreed quantity.
10. DAMAGED GOODS AND LOST SHIPMENT
In the event that the delivery service delivers a damaged or opened package to the buyer, the buyer should immediately notify the courier, who will record the damage in the minutes. The buyer should also take a photo of the condition of the package. The buyer then informs the seller about the status of the shipment by e-mail to the address info@niarosa.si and attaches photos of the package. The seller will replace the damaged goods free of charge with a new and flawless one, or, at the request of the buyer, take them back free of charge and return the purchase price.
In the event of a lost shipment, the buyer should inform the seller via email at info@niarosa.si. The seller will make an inquiry about the shipment with the delivery service and, in the event that the shipment cannot be tracked, send the buyer a new package at no additional cost or, at his request, return the purchase price.
11. RIGHT TO WITHDRAW FROM CONTRACT
The buyer can notify the company within 14 days of receiving the goods that he withdraws from the contract without giving a reason for his decision. The only cost charged to the buyer in connection with withdrawal from the contract is the direct cost of returning the goods (the cost of postage is paid by the buyer). The buyer must return the goods no later than 14 days after the notification that he withdraws from the contract.
The buyer can send the notice of withdrawal from the contract by e-mail to the address info@niarosa.si or by post to the address Arbos d.o.o., Batuje 1f, 5262 Črniče. The buyer can draw up a notice of withdrawal from the contract himself, or fill out the return form at the following link.
The address for returning items is Arbos d.o.o., Batuje 1f, 5262 Črniče.
We do not accept ransom payments.
The buyer who withdraws from the contract must return the goods undamaged, in the original packaging and in the same quantity.
Withdrawal from the contract is not possible in the following cases:
– if the goods are damaged, dirty or have visible signs of use (physical damage, contact with liquid),
– if the packaging has been opened, torn or the contents have been partially used.
The seller will take a picture of each returned package, contents and product with a camera as possible evidence of damage.
12. REFUND OF PURCHASE
If the buyer has withdrawn from the contract in accordance with the stated conditions, the seller will return all payments received to him within 14 days of receiving the notice of withdrawal from the contract. The seller will return all payments received to the buyer using the same payment method that the buyer used, unless the buyer expressly agrees to use another payment method. In the event that the buyer has specified “cash on delivery” as the payment method, the seller will return all payments received in the form of a transfer to the buyer’s transaction account. The seller does not offer cash refunds.
13. WARRANTY OF CONFORMITY OF GOODS
13.1 WHAT IS A GUARANTEE FOR GOODS CONFORMITY?
The guarantee for the conformity of goods is stipulated in the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1). The warranty for the conformity of goods, digital content and services is the obligation of the seller to be responsible for any non-conformity that exists at the time of delivery of the goods and becomes apparent within two years of delivery. It applies to all types of goods, including goods with digital elements. The buyer can assert warranty claims from the seller for goods that do not comply with the sales contract (e.g. do not correspond to the description, type, quantity, do not work, lack functionality and other properties) or with objective requirements.
You can read the entire Consumer Protection Act at the following link: http://pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7054
13.2 SUBJECTIVE REQUIREMENTS FOR COMPLIANCE OF GOODS
The goods are in accordance with the sales contract, in particular when applicable:
1. corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the sales contract;
2. it is suitable for a specific purpose for which the buyer needs it and with which the buyer informed the seller at the latest when the sales contract was concluded, and the seller agreed to this;
3. is supplied complete with all accessories and instructions, including installation instructions, as specified in the sales contract, and
4. is updated as specified in the sales contract.
13.3 OBJECTIVE REQUIREMENTS FOR COMPLIANCE OF GOODS
In addition to meeting the requirements from the previous article, the goods must also:
1. correspond to the purposes for which goods of the same type are normally used, whereby, when appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the individual sector must be taken into account;
2. be of such quality and correspond to the description of the sample or model that the seller made available to the buyer before the conclusion of the sales contract, when appropriate;
3. be supplied together with such accessories, including packaging, installation instructions or other instructions, which the buyer can reasonably expect to receive, where applicable, and
4. be of such quantities and have characteristics and other characteristics, including in relation to durability, functionality, compatibility and safety, as are usual for goods of the same type and which the buyer can reasonably expect given the nature of the goods and subject to any public declaration, given in advertising or labeling by or on behalf of the seller or other persons in the previous links of the contractual chain, including the manufacturer, unless the seller proves that:
• he did not know about the public statement and cannot reasonably be expected to know about it,
• the public statement before the conclusion of the sales contract was corrected in the same or comparable way as it was given, or
• the public statement could not influence the decision to purchase the goods.
13.4 EXERCISE OF THE RIGHTS FROM THE TITLE OF THE GUARANTEE FOR THE GOODS
Arbos d.o.o. (hereinafter the seller) supplies the buyer with goods that meet the requirements of Articles 72, 73 and 74 of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), when appropriate, and is responsible for inconsistencies that the goods had at the time of delivery. The buyer can exercise his rights from the company under the warranty for the conformity of the goods, if the conditions laid down in the Consumer Protection Act are met (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1).
The seller is responsible for any non-conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods.
The buyer, who has correctly informed the seller about the non-conformity, is entitled to, in the following order:
1. requires the seller to establish the conformity of the goods free of charge;
2. requests from the seller a reduction of the purchase price in proportion to the non-compliance or withdraws from the sales contract and requests a refund of the amount paid.
The buyer can exercise his rights under the warranty for the conformity of the goods, if he informs the seller about the non-conformity within two months from the date on which the non-conformity was established. The buyer must describe the non-conformity in more detail in the defect notification and allow the seller to inspect the item. A copy of the invoice must be attached to the notice of non-compliance. The buyer can notify the seller by e-mail at info@niarosa.si or by post to Arbos d.o.o., Batuje 1 f, 5262 Črniče.
The buyer can request the seller to eliminate the non-conformity of the goods free of charge, without significant inconvenience to the buyer, within a period that may not exceed 30 days, from the moment he informed the seller about the non-conformity. The deadline may be extended for the shortest time necessary to complete the repair or replacement, but not longer than 15 days. The seller will inform the buyer about the number of days for the extension of the deadline and the reasons for the extension before the expiration of the 30-day deadline.
If the existence of non-conformity on the goods is disputed, the seller will inform the buyer about this within 8 days at the latest.
Establishing the conformity of the goods is free of charge for the buyer. When replacement of goods is necessary to establish conformity, the seller takes back the replaced goods at his own expense.
13.5 REDUCTION OF THE PURCHASE PRICE AND WITHDRAWAL FROM THE CONTRACT DUE TO INCONFORMITY OF THE GOODS
The buyer can request a proportional reduction of the purchase price or withdraw from the sales contract in any of the following cases:
• the seller did not repair or replace the goods, or rejected the buyer’s warranty claim to establish the conformity of the goods;
• the non-conformity exists even though the seller has attempted to establish compliance;
• the nature of the non-compliance is so serious that it justifies an immediate proportional reduction of the purchase price or withdrawal from the sales contract, or
• the seller has stated, or it is clear from the circumstances, that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the buyer.
Notwithstanding the preceding paragraph, the buyer may withdraw from the sales contract and request a refund of the amount paid if the non-conformity occurs within less than 30 days of the delivery of the goods.
Withdrawal from the sales contract is asserted by the buyer with a statement informing the seller of the decision to withdraw from the sales contract. In this case, the cost of returning the goods is borne by the seller.
13.6 DEADLINE FOR THE REFUND OF THE AMOUNT PAID OR A PART OF THE PURCHASE
When the buyer withdraws from the sales contract, the seller returns the amount paid to the buyer immediately, but no later than eight days after receiving the goods or proof that the buyer has sent the goods back.
When the buyer requests a proportional reduction of the purchase price due to non-conformity of the goods, the seller returns part of the purchase price within eight days of receiving the request for a proportional reduction of the purchase price.
13.7 RELEASE OF RESPONSIBILITY OF THE SELLER FOR NON-CONFORMITY OF GOODS
The seller is not responsible for the non-conformity of the goods, which is the result of non-fulfillment of the objective requirements for the conformity of the goods from Articles 73 and 74 of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, ZVPot-1), if the seller is the buyer at the time of the conclusion of the sales contract, that the individual property of the goods deviates from the objective compliance requirements from Articles 73 and 74 of the aforementioned law, and the buyer expressly and separately accepted this deviation when concluding the sales contract.
13.8 LOSS OF RIGHTS
The rights under the warranty for the conformity of the goods shall cease within two years from the day on which the buyer informed the seller about the non-conformity of the goods.
14. USER OPINIONS AND COMMENTS
User opinions and product reviews written by customers are part of the functionality of the store, which are intended for the user community. The seller allows every registered user of the online store to write a product review, and the seller reviews them before the final publication. The seller will not publish contributions that are offensive or, in the opinion of the seller, do not provide benefit to other visitors.
By submitting an opinion or comment, the user expressly agrees to the terms of use and allows the seller to publish part or the entire text in all electronic and other media. The seller has the right to use the content indefinitely. The author of the opinion simultaneously declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments and that he transfers these rights to the seller non-exclusively and without time limit.
15. PROMOTIONAL OFFER AND OTHER PROMOTIONS
Online store users have access to special benefits, such as Special offer.
16. PROTECTION OF PERSONAL DATA
When conducting business, we process customers’ personal data in accordance with the Personal Data Protection Act (ZVOP-2) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in the processing of personal data and on the free flow of such data, and on the repeal of Directive 95/46/EC (General Data Protection Regulation).
You can read the entire law and Regulation here: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO7959
https://eur-lex.europa.eu/legal-content/SL/TXT/?uri=CELEX%3A32016R0679
The controller of personal data is Arbos d.o.o., Batuje 1f, 5262 Črniče, dav. no. SI46328289, registry number 6430970000.
16.1 COLLECTION AND PROCESSING OF PERSONAL DATA
The seller uses the customer’s personal data for the purposes of processing the order, such as sending the order summary, information about the delivery of the order, creating an invoice and other necessary communication. The seller can also use the buyer’s email address to inform about benefits, news and for other promotional purposes. When sending promotional messages, the seller does not use automatic profiling, but only general messages. If the user of the website does not complete the purchase, the seller can inform him via e-mail about the incomplete purchase. Collected personal information may also be used for other general business purposes, such as maintaining user accounts, conducting internal and market research, and measuring the effectiveness of advertising campaigns. We process data collected on social networks for the purpose of informing consumers about current campaigns and offers.
The seller does not collect or process personal data, except when the user of the website expressly consents to this – i.e. when placing an order, when entering an e-mail address in the box for receiving e-news, when registering on the website, when participating in a prize game and upon agreeing to the use of cookies on the website.
If you do not agree with the collection and processing of personal data, it is not possible to place an order on our website.
The personal data collected and processed by the seller are:
• buyer’s contact information (e-mail address and telephone number),
• address for delivery of goods,
• the company, to the extent that the customer enters this information,
• date and time of placed order,
• the contents of the basket,
• method of payment and delivery of goods,
• history of using promotional discount codes,
• data on the history of purchases made,
• data on issued invoices,
• data on communication between the seller and the buyer (e-mail messages),
• data about website users (IP address or unique device ID, advertising ID, date, time and duration of website visits, data on the location or entry point of Internet access, type of operating system and browser type and version, data on visited subpages , data on settings made),
• data on entries in online forms (e.g. in the context of prize games and subscriptions to e-newsletters),
• other data that users voluntarily provide to the seller when placing an order (e.g. notes, ratings, comments, etc.),
• comments, ratings and shares on our social networks.
Under no circumstances will the user’s data be handed over to unauthorized third parties.
E-newsletter subscribers can cancel their subscription at any time by sending a cancellation request to info@niarosa.si, or by clicking on the unsubscribe link at the bottom of the e-newsletter.
Arbos d.o.o. and the online store NiaRosa.si do not use the function of automated decision-making, including the creation of profiles.
The legality of personal data processing is determined by Article 6 of Regulation (EU) 2016/679, point 1.(a) – consent of the individual to the processing of personal data, 1.(b) – data processing for the performance of the contract and 1.(f) – legitimate interests personal data controller.
16.2 VISIT THE NIAROSA.SI WEBSITE
With each visit to the online store, a log file of the web server is automatically stored on the web server (e.g. IP number – a number that identifies an individual computer or other device on the web). The website works in such a way that certain information about the visit to the website is recorded on the web server where the website is hosted. This data is the IP number, time of visit, content of the request (specific page), access status/HTTP status code, amount of data transferred each time, website from which the request comes (referrer URL), browser and the like. We collect the personal data collected in this way with the help of cookies, and we will ask you for your consent before installation.
The legal basis for processing the above-mentioned data is our legitimate interest (Article 6 (1f) point of the Regulation), namely to ensure network security, prevent fraud and protect information in the online store.
The collected data is kept for 30 days after visiting the site. We process the (personal) data collected in this way separately and do not connect it with other personal data of the users of our websites, and we do not perform any profiling of your purchasing behavior.
16.3 DISCLOSURE OR TRANSFER OF PERSONAL DATA TO THIRD PARTIES
The seller may disclose the personal data of buyers and users of the NiaRosa.si website to third parties when required by applicable legislation, when the seller receives a request from a competent authority and in response to a court or other official procedure.
Personal data of customers and users of the website will be processed by employees of the company Arbos d.o.o., as well as representatives and legal entities with whom the company Arbos d.o.o. concluded contract (Pošta Slovenije, GLS courier service, PayPal payment platform, Stripe payment platform for all payments with credit or debit cards, NovaKBM and Addiko Bank, where the company Arbos d.o.o. has an open transaction account).
16.4 TERM FOR STORAGE OF PERSONAL DATA
We store the personal data of customers and users of the NiaRosa.si website for as long as is necessary to fulfill the purpose for which the data was collected and further used. After the retention period has expired, personal data will be effectively and permanently deleted or anonymized so that identification with the user will no longer be possible.
We store the data that we process for the performance of the contractual relationship with the customer (name, surname, address, e-mail) for the period necessary for the execution of the contract and for a further 10 years, as long as the statutory retention period is (e.g. accounting or tax data ), and longer only in the event of a dispute regarding the contractual relationship.
16.5 YOUR RIGHTS AND HOW YOU CAN EXERCISE THEM
What your rights are and how you can exercise them are regulated by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free flow of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) and Personal Data Protection Act (ZVOP-2). We have summarized your rights in accordance with the above Regulation (Articles No. 16, 17, 18, 19, 20, 21, 22) below.
If you no longer want Arbos d.o.o. processes your personal data, you have the right to withdraw your consent. Revocation of consent does not affect the legality of data processing that was carried out until its revocation. You can send a cancellation request to info@niarosa.si.
From Arbos d.o.o. you can request to be informed whether your data is being processed (right of access to personal data). In case the data is processed, Arbos d.o.o. enables viewing of the list of personal data. Arbos d.o.o. it also provides you with information about the purpose of processing personal data, the intended period of retention of personal data, how an individual can correct or supplement personal data, how an individual can complain to a supervisory authority, information on whether data is collected for automated decision-making, including the creation of profiles and whether the personal data was collected from an individual or from a third party. The individual can also request a copy of the personal data being processed from the controller.
You have the right to correct or supplement inaccurate personal data. You can notify us of all corrections and additions in a supplementary statement to info@niarosa.si.
You have the right to delete data (“right to be forgotten”). Arbos d.o.o. deletes your personal data at your request if there is one of the reasons from Article 17 of the Regulation (if the data is no longer necessary for the purposes for which it was collected or otherwise processed, if you revoke your consent to processing for which there is no legal basis, if you object to the processing for which there are no overriding legitimate interests, if the personal data has been processed unlawfully).
You have the right to have Arbos d.o.o. restrict the processing of your personal data if one of the following cases exists:
• if you dispute the accuracy of data processing, for a period that allows the controller to check the accuracy of the data;
• if the processing is illegal and you request processing restriction instead of deletion,
• if the controller no longer needs the data, but you need it to assert, implement or defend legal claims;
• if you have objected to the processing until it is verified whether the controller’s legitimate reasons prevail over your reasons.
You have the right to be informed by Arbos d.o.o. on any correction or deletion of your personal data or their processing restrictions.
As an individual, you have the right to receive your personal data in a commonly used and machine-readable format, and the right to forward this data to another controller without Arbos d.o.o. hindered in this (right to data portability).
If the data processing is based on our legitimate interests, you have the right to object to the processing of your personal data at any time, based on reasons related to your particular situation. In such a case, we will continue to process your personal data only if we prove necessary legitimate reasons for the processing that will prevail over your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims. You can object to the processing of your personal data for direct marketing purposes, including the creation of profiles, at any time without giving reasons by sending us a message to the email address: info@NiaRosa.si If you object to the processing of your data for direct marketing purposes, we will immediately stop processing your data for these purposes. We will also provide you, at your request, in accordance with applicable law, with other information related to your personal data that we process.
The data subject has the right, based on reasons related to his special situation, to object at any time to the processing of personal data related to him, including the creation of profiles based on the automated adoption of individual decisions. We inform you that Arbos d.o.o. and the online store NiaRosa.si do not use the function of automated decision-making, including the creation of profiles.
If you suspect that the processing of your data involves a violation of personal data protection legislation, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, Slovenia, phone number: 00 386 (0)1 230 97 30, email address: gp.ip@ip-rs.si.
If you want to exercise the rights listed above or file an objection regarding the way your personal data is processed, please contact us at info@NiaRosa.si Send your request regarding the exercise of rights in relation to your personal data with clear indications: which personal data you want to access and review, which personal data you want to supplement, correct or delete, transfer or process, which of your personal data you object to and for what reasons. If the request is submitted by a person on your behalf and you do not provide an authorization that the request was legally made on your behalf, the request will be rejected. If you send such a request by post to Arbos d.o.o., Batuje 1f, 5262 Črniče, the request must be signed and dated. Arbos d.o.o. will deal with your request as soon as possible and within the legal deadlines.
16.6 SECURITY OF PERSONAL DATA
We have ensured that the purchase on our website is completely safe, as we use appropriate coding of the website and thereby prevent access to data by third parties. These systems and measures are regularly tested and updated as necessary. With the constant use of appropriate technical, organizational and personnel measures, we ensure that only those personal data that are necessary for the realization of each individual processing purpose are always processed.
16.7 COOKIES
Various cookies are also necessary for the website to function properly. These are small text files that are stored on your device (computer, mobile phone or other web browsing device) with your consent. They help you log into the website automatically and verify your authenticity. They enable you to have a successful shopping process, order completion, help you pay with PayPal or card, etc. They can also be used for statistical analysis. Cookies usually do not lead to the disclosure of the identity of a specific user. Cookies are not harmful because they do not
contain viruses or other malicious code. You can always delete cookies, either automatically (if you have this checked in your settings) or manually in your browser. You can also refuse the installation of cookies.
For more information about cookies, their impact on you and your web browsing, we recommend viewing the answers to frequently asked questions of the Information Commissioner at the following link: https://www.ip-rs.si/varstvo-osebnih-podatkov/informacijske-tehnologije- and-personal-data/information-answers-to-frequently-asked-questions
16.8 FACEBOOK AND GOOGLE ANALYTICS
The NiaRosa.si website uses the Facebook Pixel for advertising, which informs us of the success of individual campaigns. Facebook records the statistics of clicks on the link and the general response to our ads, but does not transmit personal data with this service. The same applies to the Google Analytics service, which allows us to view the statistics of visits to our website, demographic data and the like. Exact personal data are never visible and are anonymous.
17. COMPLAINTS
The seller tries to fulfill his obligations to the buyer as quickly and efficiently as possible. If the buyer wishes to complain about any problem, he can do so by e-mail to info@niarosa.si or by post to the address Arbos d.o.o., Batuje 1f, 5262 Črniče. Any complaint will be dealt with conscientiously, confidentially and quickly.
18. OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
The seller does not recognize any IRPS provider as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
Electronic link to the platform for the online resolution of consumer disputes (SRPS): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
We wish you plenty of pleasant and affordable shopping!
NIAROSA.SI team
In Batuje, 8/8/2023