Terms & Conditions

1. TERMS AND CONDITIONS

Use of this website is conditioned upon user’s acceptance of the terms and conditions contained herein. All users of this website hereby understand and agree that their use of such website constitutes acceptance of the terms and conditions set forth in this legal notice. NIAROSA.SI reserves the right to modify the terms and conditions at any time without prior notice. If you do not agree to these terms, you may not use this website. The domain name niarosa.si is owned by ARBOS D.O.O. This website contains intellectual property of NIAROSA. This remains the property of its respective owner. User recognizes and acknowledges the ownership of these marks and understands that it does not acquire, through use of this web site, any right, title, or interest in the marks. User agrees that it will not change, modify, and/or exploit the marks, nor participate in any activity which modifies and/or exploits such marks. All rights to these marks are reserved. Any use of the marks without expressed written authorization is strictly prohibited. Any use of this website for an illegal or objectionable purpose is strictly prohibited. User agrees that he/she will not use this website to engage in any activity that could be deemed illegal or harmful to others. Such activities include, but are not limited to: – activities involving the transmission of unlawful, threatening, harassing, obscene, sexually explicit, pornographic, hateful, profane, libelous, or defamatory information, – activities involving the transmission of junk mail or spamming, – activities involving the promotion or use of viruses, – activities that violate any law, regulation or statute, – activities that infringe upon any legally protected property right. NIAROSA reserves the right to monitor transmissions and investigate any alleged prohibited use of this website and to disclose any and all information relating to such prohibited use. Any violation of this or any other section contained herein may result in termination of service and or any other action NIAROSA determines appropriate under the circumstances.  

2. HOW TO PLACE AN ORDER

Placing an order through NIAROSA website consists of the following steps:

1. Choose the products that you like and add them to “Your Basket”,
2. Proceed to check out,
3. Enter the delivery and billing information,
4. Accept our Sale terms by clicking the checkboxes,
5. Choose a payment method and click on “Send Order”,
6. Make the payment.
7. If the payment is authorised, the Customer will receive confirmation of receipt of the order. This confirmation constitutes acceptance by NIAROSA of Customer’s order and creates a binding agreement between Customer and NIAROSA.

2.1 AVAILABILITY OF PRODUCTS The completion of an order through the Website is subject to the availability of the products. NIAROSA attempts to guarantee stock of all products. If the product ordered is not available or there is no stock of it, the Customer will be informed by e-mail and refunded the paid amount. 2.2 NIAROSA’S RIGHT TO CANCEL OR NOT ACCEPT AN ORDER NIAROSA reserves the right to reject any order as well as cancel or not accept a confirmed order for, amongst others, the following reasons: – There was a technical or pricing error on the Website at the time the order was placed, – The ordered product is not available, – The billing information given was incorrect or unverifiable, – Security systems indicate that the order is abnormal or may be fraudulent, – NIAROSA has been unable to deliver the order at the address provided. If an order is cancelled for any of the above reasons, NIAROSA will refund (if it was paid) the value of the order. Delivery expenses are never refunded, except in certain circumstances.  

3. PRICE AND PAYMENT

Prices are given in Euros. Changing the delivery country may have an impact on the final price. To pay for the order the Customer may use the following payment methods: Credit card, PayPal, Direct bank transfer and Payment upon delivery (for some countries). The charge will be made upon confirmation of the order. The prices shown on the Website are subject to change. NIAROSA reserves the right to change prices without prior notice. However, once the confirmation of receipt of an order is received from NIAROSA, the price payable in respect of that order will not be changed.  

4. ORDER DELIVERY

The deliveries are made from Monday through Friday. No deliveries are made on weekends or local holidays. Deliveries are made during business hours. Thus, to facilitate delivery, the Customers can use their work address or any other address where there might be someone to receive the package. Orders are usually delivered within 2 to 14 business days. The delivery schedule is usually met, and although NIAROSA cannot guarantee punctuality, all orders are delivered within 30 days from the date of confirmation of receipt of the order, at the latest. Shipping to conutries that are not members of European Union: All applicable custom fees, taxes and duties are the sole responsibility of the Customer. Custom authorities require that NIAROSA states the value of ordered goods directly on the package. It is at the sole discretion of custom agents to release Customer’s package. In some occasions custom agents may delay delivery of some packages. The Customer must verify the state of the packaging upon delivery. If the package is damaged, the Customer must not accept the delivery. The amount of the purchase and the delivery expenses will be refunded to the Customer once the warehouse has processed the return of the products. NIAROSA informs that the delivery must be verified within a reasonable time after receipt. In case no notice of rejection of the products is received within 14 days of delivery, NIAROSA will consider the Customer to have accepted the delivery.  

5. RETURN, EXCHANGE AND CANCELLATION OF ORDERS

5.1 RETURN OF A DAMAGED PRODUCT The Customer has the right to return defective products. The Customer has 14 days from the moment of detecting product non-conformity to inform NIAROSA about the defect or lack of conformity and to return the product to NIAROSA. If the Customer returns a product because it is defective or non-conforming and the return is approved, NIAROSA will refund the value of the product and the delivery expenses, or exchange it with a new one, within thirty (30) days of NIAROSA receipt of the returned product. Customer agrees that NIAROSA has no responsibility for any damages on products made by unappropriate handling by Customer, for example washing (without following washing instructions of the producer), tumble drying or ironing. In case of unappropriate use of the NIAROSA products, NIAROSA is not obliged to accept returns of those products. 5.2 RETURN OF PRODUCTS FOR ANY REASON If the Customer is not satisfied for any reason with the products purchased, he/she will have 30 calendar days from the delivery date to return the product with no need for an explanation of any kind. The Customer may return the purchased product, provided that: – The product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the product). – The product is not covered with human or animal hair. – The product is complete (two elements forming a pair must be returned together).   Note: Returns of personalized products and underwear will not be accepted.   The product must be returned and the Customer must assume the expenses of this return. The products are to be returned with their original packaging and labelling, together with the Customer’s note that contains all the basic information of the order. Upon satisfactory inspection of the returned goods, NIAROSA will refund the price of the product within thirty (30) days of receiving the order cancellation and product return notification from the Customer. The customer will have to pay for the return expenses. NIAROSA will not make the refund until receiving the returned product and verifying the condition of the product in the warehouse. Once the condition of the returned product has been verified, the Customer will be refunded the relevant amount within thirty (30) days of receipt of the returned product at NIAROSA. For Customer’s own protection it is recommended that a return is made with the shipping service that provides Customer with a tracking number. All returns must be sent to the following address: Company name: ARBOS d.o.o. Adress: BATUJE 1F Postal code: 5262 ČRNIČE Country: SLOVENIA,  EUROPE  

6. ORDERING PERSONALIZED PRODUCTS

Customer’s order of personalized product is being processed soon upon its placement. It is extremely important that Customer reviews his/her order before confirmation. Customer should check spelling of the words very carefully. Cancellations or changes of orders cannot be accepted once Customer has completed and placed an order. Completion of order confirms and acknowledges that Customer has reviewed and verified the accuracy of his/her entire order before it was sent. NIAROSA will not put in the production products that contain hate speech, explicit content or copyrighted content of a third part. Customer will be asked about changing that kind of a content. If customer will not agree with changing of the content, NIAROSA will not proceed with the production and cancel the order. 6.1 RETURN OF PERSONALIZED PRODUCTS Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. If Customer finds any quality issue with his/her order, he/she should contact NIAROSA at info@niarosa.si within 14 days. Customer may return faulty product to NIAROSA in new unused condition. NIAROSA can produce a new personalized item in exchange or make a refund on Customer’s account.  

7. WASHING AND CARING OF NIAROSA APPAREL

Please pay close attention to the care instructions provided with each product. Many of our products should not be put in a dryer. In general, wash on 30° and iron your NIAROSA clothing turned inside out to protect the printed graphics and embroidery from damage. Some of our personalized products require only hand wash.  

8. PROMOTIONAL CODES (DISCOUNTS)

When promotional codes are used according to their terms and conditions, they are applied for a single discount on a purchase of a single product or a discount on an order for the time indicated by the promotional code. Promotional codes may only be used for purchases on the Website. The Customer may not sell, exchange, or assign the promotional code. The promotional code may not be uploaded or disclosed through websites or other media making public offers, gifts, sales, or exchanges. Promotional codes may not be used for commercial purposes. Only one promotional code can be used per product and per order. Promotional codes may not be combined with any other special offer or promotion. Promotional codes may not be exchanged for money. NIAROSA reserves the right to void a promotional code immediately if it suspects that it is being used in violation of any of the above conditions or in any other improper manner or if it has reasonable grounds for voiding it.  

9. PROTECTION OF PERSONAL DATA

The information on the processing of Participants’ personal data is included in the Privacy Policy available at the following link.  

10. APPLICABLE LEGISLATION

Purchases made through the NIAROSA website and under these Terms and conditions are subject to Slovenian law.  

11. CONTACT

For any question or incident with respect to an order, the Customer may contact NIAROSA by: – e-mail, addressing a message to info@niarosa.si, – through the Contact section of the Website, – calling at +38651899599 from Monday to Friday (except on national holidays) from 9:00 AM to 4:00 PM (CET).